Return Policy

Terms and Conditions for Digital Content Refunds

Introduction

At Cyberist AI, we aim to provide our customers with high-quality digital content that meets their expectations. This General Refund Policy for Digital Content outlines the terms and conditions under which customers can request a refund for digital products purchased from Cyberist AI. Please read this policy carefully before making a purchase.

Eligibility for Refunds

Defective or Malfunctioning Content

Customers are entitled to a refund if the digital content they purchase is defective, corrupted, or fails to function as advertised. Examples include, but are not limited to, content that does not install correctly or contain significant formatting errors.

Unauthorized Transactions

If a customer believes that their purchase was made without their authorization (e.g., fraudulent transactions), they may request a refund by providing appropriate evidence to support their claim.

Non-Receipt of Content

Customers who do not receive the digital content they purchased (e.g., download link not provided or inaccessible) are eligible for a refund. Customers must contact our support team to resolve the issue before requesting a refund.

Errors in Billing or Charging

If a customer is incorrectly billed or charged for digital content, they may request a refund. This includes cases where the customer was charged multiple times for the same content or charged an incorrect amount.

Exclusions and Limitations

Change of Mind

Refunds will not be granted for digital content simply because the customer changed their mind. Customers are encouraged to review product descriptions, previews, and samples before making a purchase.

Content Consumption

If a customer has downloaded, accessed, or consumed a significant portion of the digital content, they may not be eligible for a refund. This policy ensures that refunds are not abused for content that has already been used.

Promotional and Discounted Items

Digital content purchased during promotional periods or at a discounted price may not be eligible for refunds unless it meets the criteria outlined under "Eligibility for Refunds."

Refund Request Procedure

Contact Customer Support

Customers should contact our customer support team via our online form to initiate a refund request. The support team will guide the customer through the process and collect any necessary information.

Provide Proof of Purchase

Customers must provide proof of purchase for the digital content they are requesting a refund for. Acceptable forms of proof include order confirmation emails, receipts, or transaction IDs.

Describe the Issue

Customers should provide a detailed description of the issue they are experiencing with the digital content. This may include screenshots, error messages, or other relevant evidence.

Review and Approval

Once the refund request is submitted, our team will review the information provided and determine if the request meets the eligibility criteria. Customers will be notified of the decision within 10 business days.

Refund Processing

If the refund request is approved, the refund will be processed using the original payment method. Customers should allow 30 business days for the refund to appear in their account.

Additional Information

Refund Policy Changes

Cyberist AI reserves the right to modify or update this General Refund Policy for Digital Content at any time. Customers will be notified of any significant changes to the policy via email or website announcements.

Contact Information

For any questions or concerns regarding this refund policy, customers can contact us at using our online form.

Conclusion

We value our customers and strive to provide a satisfactory experience with our digital content. This refund policy is designed to ensure fairness and transparency in handling refund requests. By adhering to this policy, we can maintain trust and confidence in our products and services.